Absolutely. We prioritize discretion and privacy for our customers. All orders are shipped in plain packaging with no mention of the contents or our company name, ensuring your purchase remains your personal business.

We currently ship exclusively within Canada and the United States, ensuring a seamless and premium delivery experience for all our customers. We are excited to announce that we will be expanding our shipping destinations in the near future to bring our luxurious intimate care goods to a wider audience. Stay tuned for updates on our upcoming international shipping options.

We’re very sorry to hear about this inconvenience. Please reach out to our customer service team with your order details.

Safety is at the forefront of our mission. We use 100% body-safe silicone and all our products are rigorously tested to meet the highest standards of quality and safety. Our commitment to your wellbeing is unwavering.

Our products come with a warranty that covers any manufacturer’s defects, reflecting our commitment to quality and customer satisfaction. However, due to the personal and intimate nature of our products, it is industry standard that we do not accept returns or exchanges of opened product. We encourage our customers to reach out to our support team should they encounter any issues with their purchase, and we will be dedicated to resolving any concerns related to manufacturing defects.

Once we receive and process your return, we will issue a refund to the original payment method within 5-10 business days. We appreciate your patience and aim to handle your refund promptly.

We take great pride in the craftsmanship of our products, but should you find any issue, please contact us immediately. We will provide a replacement or refund for any defective items, ensuring that your experience with our products is nothing short of perfection.